FAQ'S
Product care
To keep your pieces looking their best, remove before contact with water, sweat, or lotions, and store in a dry place when not in use.
Ophelia pieces are crafted from stainless steel, brass, or sterling silver, and finished with 18k gold PVD plating — designed for lasting quality and everyday wear.
Yes — Ophelia pieces are made to be lived in.
To keep them looking their best, we recommend removing your jewelry before contact with water, sweat, or lotions.
Order + Shipping
We offer worldwide shipping.
Please note that international orders may be subject to duties and taxes upon delivery, which are determined by your local customs authority.
Once your order has shipped, we are not responsible for lost or stolen packages, but we’re happy to help track your order if needed.
Orders are processed within 3–5 business days before shipping.
U.S. orders typically arrive a few days after shipping, while international delivery can take 1–3 weeks depending on location and customs.
You’ll receive tracking once your order has shipped.
Please contact us at hello@opheliajewelryco.com as soon as possible if you need to make a change.
While we’ll do our best to accommodate your request, we can’t guarantee changes once an order has been placed.
If your order arrives damaged, please contact us at hello@opheliajewelryco.com with your order number and a photo of the issue. We’ll make it right.
Returns
We do not accept returns or exchanges.
If there’s an issue with your order, please reach out to us at hello@opheliajewelryco.com — we’ll make it right.
Payments
International orders may be subject to duties and taxes upon delivery. These fees are determined by your local customs authority and are the responsibility of the customer.
